Symptom
When Outlook Integration is enabled, CC in the following triggered mail template is not reflected as expected:
- Interview Confirmation to Interviewers
- Interview Delete Notification
- Candidate Deleted from Interview
- Booked Interview Cancellation to Interviewers
Environment
SAP SuccessFactors Recruting Management
Cause
It's an expected behavior.
Resolution
At the current time, when Outlook integration is enabled, as per the existing functionality the interviewers and only organizers as CC are being considered while sending the email.
This behavior could be seen with following templates:
- Interview Confirmation to Interviewers
- Interview Delete Notification
- Candidate Deleted from Interview
- Booked Interview Cancellation to Interviewers
See Also
2271568 - Outlook Integration for Interview Scheduling - Recruiting Management
Keywords
mail trigger CC, interview notification, Interview Confirmation to Interviewers, Interview Delete Notification, Candidate Deleted from Interview, Booked Interview Cancellation to Interviewers , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem