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SAP Knowledge Base Article - PreviewSymptom
When a ticket is approved by the Approver, the Processor of the ticket does not get a notification indicating that the ticket has been approved.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket, approved, notification, approval, agent, processor, workflow, approver , KBA , ticket , approved , notification , approval , agent , processor , workflow , approver , SRD-CC-BTM , Business Task Management , LOD-CRM-SRP , Service Request Processing , Problem
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