SAP Knowledge Base Article - Preview

2941686 - Approval Notification Not Triggered To Processor When Ticket Is Approved By The Approver

Symptom

When a ticket is approved by the Approver, the Processor of the ticket does not get a notification indicating that the ticket has been approved.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket, approved, notification, approval, agent, processor, workflow, approver , KBA , ticket , approved , notification , approval , agent , processor , workflow , approver , SRD-CC-BTM , Business Task Management , LOD-CRM-SRP , Service Request Processing , Problem

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