SAP Knowledge Base Article - Preview

2941837 - An E-Mail section is Missing in the Activities Facet of a Ticket

Symptom

An activity type as e-mail is not available in the activities facet of the ticket.


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Environment

SAP Cloud for Customer .

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

e-mail section , activities facet , interaction facet , KBA , ticket , LOD-CRM-SRP , Service Request Processing , Problem

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