2941957 - Auto Logoff Time Not Respected When Using Single Sign On

Symptom

You have setup a certain period of time for for auto-logoff at company settings. However, this time is not being respected for the users which are using single sign on (SSO). And After a certain period of inactivity a message is displayed offering to prolong the session.

Environment

SAP Business By Design
SAP Cloud for Customer

Cause

In this case the auto logoff is triggered due the single sign on token renew.

Resolution

Review the token time-out settings with your Identity Provider (IdP). It's recommended to configure the same setting as in the SAP system.

Keywords

Auto logoff, timeout, inactivity message, single sign on, token , KBA , auto logoff , inactivity message , single sign on , timeout , AP-RC-UIF , C4C UI Framework , SRD-CC-SEC , Security , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions