SAP Knowledge Base Article - Public

2941990 - How to generate and collect HTTP\HTTPS traces using Fiddler


This document will provide information on how to collect Fiddler Trace for the below mentioned scenario's:

  • Any kind of connection issues troubleshooting (time-outs, connection failures).
  • Authentication issues.
  • Performance issues related to bad connection.
  • Synchronization issues.


  • SAP Cloud for Customer Addin
  • SAP Cloud for Customer


  1. Download and install Fiddler from the link (For Windows 8 or higher - use Fiddler 4).
  2. Start Fiddler.
  3. Go to Tools> Fiddler Options. Choose HTTPS tab.
  4. Enable "Capture HTTPS connect" and "Decrypt HTTPs traffic" options.
  5. Before starting the traffic capture restart Outlook.
  6. Reproduce the connectivity issue several times.
  7. Save captured sessions by going to "File> Save> All sessions..." in .saz archive.


Fiddler, Groupware, Server Side addin , KBA , fiddler trace , groupware , server side addin trace , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions