Symptom
This document will provide information on how to collect Fiddler Trace for the below mentioned scenario's:
- Any kind of connection issues troubleshooting (time-outs, connection failures).
- Authentication issues.
- Performance issues related to bad connection.
- Synchronization issues.
Environment
- SAP Cloud for Customer Addin
- SAP Cloud for Customer
Resolution
- Download and install Fiddler from the link http://www.telerik.com/download/fiddler (For Windows 8 or higher - use Fiddler 4).
- Start Fiddler.
- Go to Tools> Fiddler Options. Choose HTTPS tab.
- Enable "Capture HTTPS connect" and "Decrypt HTTPs traffic" options.
- Before starting the traffic capture restart Outlook.
- Reproduce the connectivity issue several times.
- Save captured sessions by going to "File> Save> All sessions..." in .saz archive.
Keywords
Fiddler, Groupware, Server Side addinfiddler trace,groupware,server side addin trace , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions