SAP Knowledge Base Article - Public

2942044 - Emojis and Smileys shown in the Extended App instead of regular C4C icons


There are emojis and smileys that are shown next to work center views instead of regular C4C icons


SAP Cloud for Customer

Reproducing the Issue

  1. Log in to Cloud for Customer Extended edition app in any supported device.
  2. On the left pane, you have work center views.
  3. You see Emojis and Smileys showing next to work center views. 
  4. This also appears in the OWL. 


This is caused because of running a third-party app that replaces fonts or keyboards (such as any "emoji keyboard settings" or app extensions for WhatsApp).


Kindly delete the thrid party app installed with respect to fonts and keyboards.


Emoji's, smileys, extended app , KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , Problem


SAP Cloud for Customer core applications 2005