Symptom
There are emojis and smileys that are shown next to work center views instead of regular C4C icons
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in to the Cloud for Customer Extended edition app in any supported device.
- On the left pane, you have work center views.
- You see Emojis and Smileys showing next to work center views.
- This also appears in the OWL.
Cause
This is caused by running a third-party app that replaces fonts or keyboards (such as any "emoji keyboard settings" or app extensions for WhatsApp).
Resolution
Kindly delete the third-party app installed with respect to fonts and keyboards.
Keywords
Emoji's, smileys, extended app , KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , Problem
Product
SAP Cloud for Customer core applications all versions