SAP Knowledge Base Article - Public

2942046 - Known Sync errors in Server Side Integration

Symptom

Synchronization error is a case, when synchronization becomes completely non-functional, no records can be synchronized.

Environment

SAP Cloud for Customer (Server Side Addin)

Cause

Synchronization error occurs due to authentication issue on Microsoft Exchange:

Resolution

Source

Message

Solution

ExchangeConnector

Authentication error

Synchronization was disabled due to restricted access to your mailbox.
Probably your email password was changed.

Here are two easy steps to make it running again:
- Open C4C WEB UI> Email Integration> Sync Settings> E-Mail Configuration.
- Enter your new password and click "Save" button

ExchangeConnector

Authentication error - OAuthRefreshToken might have expired

In order to re-enable the synchronization please go to your C4C Email configuration page and update your Exchange authorization settings and then re-enable the synchronization on the main page.

Synchronization engine

a limit on the number of snapshot records is exceeded (10000/10040/0)

Number of synced records exceeded allowed limit. If the total amount of synchronized records exceeded the default 10000 records - user may receive such error message. To resolve it - user should adjust synchronization filters to reduce amount of synchronized records.

ExchangeConnector

Unexpected Exchange error

The request failed. The remote server returned an error: (404) Not Found. - EWS URL - incorrect; use is not present;
               

The remote server returned an error: (403)   -  (additional investigation is neded) in case if it is not O365 then collect more information by https://testconnectivity.microsoft.com;  

The XML document ended unexpectedly.  - additional investigation is needed.       

Organization 'AUSPR01A001.PROD.OUTLOOK.COM/Microsoft Exchange Hosted Organizations/1111.onmicrosoft.com - AUSPR01A001.PROD.OUTLOOK.COM/ConfigurationUnits/1111.onmicrosoft.com/Configuration' is marked for removal.   - inform customer about Microsoft disabling users Org, yet user email can be inactive as well;                  

Unsupported property field uri type - check "Server: Kerio Connect 9.0.3" in the Exch datadump - inform user that our product does not compatible with "Kerio Connect"

C4C Connector

Remote server returned an error : (500) Internal server error

Requires investigation on C4C side

Keywords

KBA , number of synced records exceeded , sync issues in server side addin , oauthrefreshtoken , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions