SAP Knowledge Base Article - Public

2942046 - Known Sync errors in Server Side Integration


Synchronization error is a case, when synchronization becomes completely non-functional, no records can be synchronized.


SAP Cloud for Customer (Server Side Addin)


Synchronization error occurs due to authentication issue on Microsoft Exchange:






Authentication error

Synchronization was disabled due to restricted access to your mailbox.
Probably your email password was changed.

Here are two easy steps to make it running again:
- Open C4C WEB UI> Email Integration> Sync Settings> E-Mail Configuration.
- Enter your new password and click "Save" button


Authentication error - OAuthRefreshToken might have expired

In order to re-enable the synchronization please go to your C4C Email configuration page and update your Exchange authorization settings and then re-enable the synchronization on the main page.

Synchronization engine

a limit on the number of snapshot records is exceeded (10000/10040/0)

Number of synced records exceeded allowed limit. If the total amount of synchronized records exceeded the default 10000 records - user may receive such error message. To resolve it - user should adjust synchronization filters to reduce amount of synchronized records.


Unexpected Exchange error

The request failed. The remote server returned an error: (404) Not Found. - EWS URL - incorrect; use is not present;

The remote server returned an error: (403)   -  (additional investigation is neded) in case if it is not O365 then collect more information by;  

The XML document ended unexpectedly.  - additional investigation is needed.       

Organization 'AUSPR01A001.PROD.OUTLOOK.COM/Microsoft Exchange Hosted Organizations/ - AUSPR01A001.PROD.OUTLOOK.COM/ConfigurationUnits/' is marked for removal.   - inform customer about Microsoft disabling users Org, yet user email can be inactive as well;                  

Unsupported property field uri type - check "Server: Kerio Connect 9.0.3" in the Exch datadump - inform user that our product does not compatible with "Kerio Connect"

C4C Connector

Remote server returned an error : (500) Internal server error

Requires investigation on C4C side


KBA , number of synced records exceeded , sync issues in server side addin , oauthrefreshtoken , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


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