Symptom
A key user is trying to access the workcenter "E-Mail Integration", but as soon as it opened, the following error message is displayed:
"CA-011: Tenant 'my******.crm.ondemand.com' does not exist.
Environment
SAP Cloud for Customer Add-in (Server Side)
Cause
The Tenant has not been provisioned correctly.
Resolution
Make sure that the server-side integration tenant is provisioned properly.
Keywords
CA-011, Tenant does not exist , KBA , ca-011 , ca-011:tenant myxxxxxx.crm.ondemand.com , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
Product
SAP Cloud for Customer add-ins all versions