SAP Knowledge Base Article - Public

2942091 - How to sync contact's email address from Gmail to C4C

Symptom

This document shows the steps required to sync contact's email address from Gmail to C4C

Environment

SAP Cloud for Customer Gmail Addin (Server Side)

Resolution

E-mail address of contact from Gmail can be synchronized only if the following requirements are met:

  • Field "Company" is filled.
  • Field "Email" is filled and Labeled as "Work"

Gmail Contact.jpg

Keywords

Email address sync from gmail to c4c , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions