Symptom
When an admin would like to add a Task Observer to an item, they are unable to find the item in the Search results.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
1. Login to LMS admin side.
2. Navigate to Manage User Learning > Assign Task Observers
3. Try to search for the item, but it won't appear in the search results
Cause
Only those items will display in the search which have the Task Checklist set to Enabled at item level.
Resolution
- Navigate to Learning activities > Items > Search for the item inquestion
- Open the Item > Go to the Tasks tab
- Open the Settings (gear icon)
- Turn ON the toggle for Enable Task Checklist
- Save
- Go back to assigning task observers and the item will appear on your item search result list now
Keywords
observer, assign task observer, item is missing from search results, task checklist, enable task checklist, search result, item, other, Tasks , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , How To
SAP Knowledge Base Article - Public