SAP Knowledge Base Article - Public

2942240 - Admin is not able to Assign Task Observer to an Item

Symptom

When an admin would like to add a Task Observer to an item, they are unable to find the item in the Search results.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1. Login to LMS admin side.

2. Navigate to Manage User Learning > Assign Task Observers

3. Try to search for the item, but it won't appear in the search results

Cause

Only those items will display in the search which have the Task Checklist set to Enabled at item level.

Resolution

  1. Navigate to Learning activities > Items > Search for the item inquestion
  2. Open the Item > Go to the Tasks tab
  3. Open the Settings (gear icon)
  4. Turn ON the toggle for Enable Task Checklist
  5. Save
  6. Go back to assigning task observers and the item will appear on your item search result list now

Keywords

observer, assign task observer, item is missing from search results, task checklist, enable task checklist, search result, item, other, Tasks , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions