SAP Knowledge Base Article - Public

2942351 - Error "Email address & is invalid" Message no. XS138 is Raised

Symptom

  • Error "Email address & is invalid" Message no. XS138 is raised when creating Business Partner Master Data.
  • Error "Email address & is invalid" Message no. XS138 is raised when updating Business Partner Master Data. 
  • Deactivate the email validation when creating/updating Business Partner Master Data.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

Example of Reproducing the issue in the "Maintain Business Partner Master Data" App in SAP S/4HANA Cloud Public Edition. The behaviour is the same with all methods of master data creation/updation (OData, API, IDoc, SOAP).

  1. Open the "Maintain Business Partner Master Data" App.
  2. Create or update a Business Partner.
  3. Provide an email such as "Example Email example.email@saptest.com".
  4. Upon Saving the system raises the following error:

    Email address Example Email <example.email@saptest.com> is invalid
    Message no. XS138

Cause

The email validity is checked at code level and cannot be deactivated in the standard system, it follows the industry standard RFC 5322 formatting requirements for emails (section '3.4.1. Addr-spec specification').

Resolution

Provide the email in one of the following formats (examples provided for each using the Example Email example.email@saptest.com example).

  • <name>@<domain>                      e.g.  example.email@saptest.com

  • comment <<name>@<domain>>   e.g.  Example Email <example.email@saptest.com>

  • <name>@<domain> (comment)     e.g. example.email@saptest.com (Example Email)

     

See Also

KBA 3236640 - Unable Maintain Multiple Email Address in Website or Email fields in SAP S/4HANA Cloud Public Edition

Keywords

SAP S/4HANA, S4_PC, SAP S/4HANA Cloud Public Edition, XS138, XS 138, Deactivate Email Validation, Email address is invalid, soap, replication, characters, formatting , KBA , LO-MD-BP-2CL , Business Partners for Public Cloud , BC-SRV-ADR , Address Management / Business Address Services , Problem

Product

SAP S/4HANA Cloud Public Edition all versions