SAP Knowledge Base Article - Public

2942752 - Surveys in Visits


You want to edit Surveys in Visits.


SAP Cloud for Customer.

Reproducing the Issue

  1. Navigate to Visits workcenter.

  2. Navigate to Visits view.

  3. Open Visit 123(where 123 is Visit ID).

  4. Go to Surveys facet.

  5. Open 'Completed' Survey ABC(where ABC is Survey Name).

The Survey is not editable.


The status of Visit 123 is Completed.
You can edit the Completed Surveys for Open/In Process Visits but this is not possible for Visits with status 'Completed'.


This is the current system behavior.If you want to make changes in Survey, you may create a new Visit with similar Surveys.
If you need this functionality urgently:

1. If you are a partner: please use or the Partnerfinder
2. If you are a customer:
a. Contact the Account Executive
b. Check the link

An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea:


surveys, visits, accounts, edit , KBA , surveys , visits , LOD-LE-SUR-EXE , Survey execution = runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions