Symptom
You want to edit Surveys in Visits.
Environment
SAP Cloud for Customer.
Reproducing the Issue
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Navigate to Visits workcenter.
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Navigate to Visits view.
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Open Visit 123(where 123 is Visit ID).
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Go to Surveys facet.
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Open 'Completed' Survey ABC(where ABC is Survey Name).
The Survey is not editable.
Cause
The status of Visit 123 is Completed.
You can edit the Completed Surveys for Open/In Process Visits but this is not possible for Visits with status 'Completed'.
Resolution
This is the current system behavior.If you want to make changes in Survey, you may create a new Visit with similar Surveys.
If you need this functionality urgently:
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer:
a. Contact the Account Executive
b. Check the link https://www.sap.com/uk/services/advisory-development/application-development.html#contact-us
An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Keywords
surveys, visits, accounts, edit , KBA , surveys , visits , LOD-LE-SUR-EXE , Survey execution = runtime , Problem