2942816 - How to export and self-analyze Troubleshooting logs from Identity Authentication

Symptom

There is a need to download Identity Authentication Troubleshooting logs in order to monitor the system, diagnose cases and solve problems.

Useful in case of general error messages, for example:

"Please contact your system administrator."

"Identity Provider could not process the authentication request received."

Environment

Identity Authentication

Product

Identity Authentication 1.0

Keywords

ids, identity authentication, ias, logs, investigation, download, view, check, admin, error, fail, login , KBA , troubleshooting log , identity provider could not process , BC-IAM-IDS , Identity Authentication Service , Problem

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