SAP Knowledge Base Article - Public

2942979 - How To Check Party Determination

Symptom

You would like to know how party was determined in a document, for example, a ticket.

Environment

SAP Cloud for Customer

Resolution

  1. Go to the Administrator work centre.
  2. Go to the General Settings view.
  3. Select Check Party Determination link.
  4. Select Business Object Type.
  5. Provide Business Object ID.
  6. Click Go.

Here you can see how the parties was determined.

Keywords

involved parties, involved party, party, determination, check, incorrect, party determination, business object, ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions