SAP Knowledge Base Article - Public

2942991 - Fuzzy Search results after enablement


  • When searching for personExternalId, the results comes on the top of the search but after enabling the "Fuzzy Search in People Search" feature, they are showing at the end of the search results;
  • When searching for Chinese names you do not get an exact match.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central


  • The search result display is ordered by matching score and the personExternalId has lower score percentage than other name fields. You will find your expected search result in the last of list see more details on sap help Ranked weighting of Search Results

  • Chinese names do not get an exact match and you have to scroll down through all the names to find the exact match which is expected. Fuzzy search supports one missing/additional letters or one mis-matched spelling search. So in Chinese or Japanese, if you search ‘田中’ with Fuzzy Search, any user matches ‘田’ or ‘中’ will show up because we allow one missing letter. 

See Also


Fuzzy Search, People Search, personExternalId, search results, fuzzy, special character, characters, dash, hyphen, PLS-11790, PLS-11790, INC0085564, PLS-13731 , KBA , LOD-SF-PLT-SRH , Search , Problem


SAP SuccessFactors HXM Core all versions