SAP Knowledge Base Article - Preview

2943007 - Connection issue to FSM Cloud due to untrusted TLS certificate


  • Client, Connector or Integration not able to connect to the SAP FSM Cloud. Logs show error messages related to TLS (Transport Layer Security, aka SSL)
  • Opening shows an untrusted certificate warning
  • Error messages related to missing trust to the FSM cloud



  • Any FSM Integration connecting to the SAP FSM Cloud via HTTPS
  • Any use of any FSM Cloud API
  • FSM mobile apps
  • FSM web apps
  • Incompatible, outdated software (See compatibility document [3])


SAP Field Service Management all versions ; SAP Field Service Management mobile app all versions


TestLogin failed, SSL, TLS, Handshake, Root Certificate, Certificate Authority, Untrusted, TransporterException, Connection Error , KBA , CEC-SRV-FSM , Field Service Management , CEC-SRV-FSM-C4C , C4C Integration , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Problem

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