SAP Knowledge Base Article - Preview

2943007 - Connection issue to FSM Cloud due to untrusted TLS certificate

Symptom

  • Client, Connector or Integration not able to connect to the SAP FSM Cloud. Logs show error messages related to TLS (Transport Layer Security, aka SSL)
  • Opening https://eu.coresuite.com/dc/status shows an untrusted certificate warning
  • Error messages related to missing trust to the FSM cloud


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Environment

  • Any FSM Integration connecting to the SAP FSM Cloud via HTTPS
  • Any use of any FSM Cloud API
  • FSM mobile apps
  • FSM web apps
  • Incompatible, outdated software (See compatibility document [3])

Product

SAP Field Service Management all versions ; SAP Field Service Management mobile app all versions

Keywords

TestLogin failed, SSL, TLS, Handshake, Root Certificate, Certificate Authority, Untrusted, TransporterException, Connection Error , KBA , CEC-SRV-FSM , Field Service Management , CEC-SRV-FSM-C4C , C4C Integration , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Problem

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