SAP Knowledge Base Article - Public

2943084 - "User Can Request Observation" setting disabled vs. manager/supervisor permission


When the "User Can Request Observation" setting is not enabled at the task level, the user assigns the course to itself and cannot request observation because the above setting is not enabled. When the user's manager/supervisor accesses its team tile, this manager/supervisor can see the "Request Observation" button enabled and do it on behalf of the user.


SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, access the task item > Tasks > Task Checklist Settings > disable “User Can Request Observation > Save.

In the Learning user side, assign the course to yourself and it will not be possible to request observation.

In the Learning user side, the user’s manager/supervisor can request observation on behalf of the user, when accessing its team tile.


This is expected behavior, as the "User Can Request Observation" setting is only to control the user ability to request observation. There is no setting to control the user’s manager/supervisor ability to request observation on behalf of the user.


As a workaround, it would be possible to remove the "Access Learning Plans" permission from the "My Teams" section from the user's role. Have in mind that it basically removes everything from the manager/supervisor view when checking its users’ learning plan.

It is possible to submit an enhancement request to have this functionality considered within future development cycles – you can do this on our Customer Influence portal at

See Also

2537624 - SAP SuccessFactors Learning Supervisors - User Assistance Documentation Link

2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

2149831 - Contacting Professional Services, Partner and Account Management Team - SuccessFactors Cloud


User Can Request Observation, setting, task, ojt, request, observation, user, manager, supervisor, role, permission, Access Learning Plans, My Teams , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Product Enhancement


SAP SuccessFactors Learning all versions