SAP Knowledge Base Article - Public

2943121 - Updating Reference Date in Registered Product Also Updates the Warranty Date

Symptom

You notice that when updating the registered product Reference Date, the Warranty Date is also updated to the same date.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Products work center.
  2. Navigate to Registered Products work center view.
  3. Open any Registered Product.
  4. Click Edit.
  5. Update the Reference Date.
  6. See the Warranty Date is also updated.

Resolution

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Reference Date, Update, RP, Service, C4C

, KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications 2005