2943457 - Error: "You cannot perform this action. Add-ins are not supported in this folder" When You Open The Server-Side Outlook Add-In In A Shared Mailbox

You are getting the error "You cannot perform this action. Add-ins are not supported in this folder." when you are trying to open the Outlook server-side add-in in a shared mailbox.

SAP Cloud for Customer

This is expected behaviour. Shared mailboxes are not supported by Microsoft Office JS API. Thus, the Server-Side Outlook Add-In does not support shared mailboxes.

• Why are Add-in's not supported on Shared Mailboxes - Microsoft Community
• Outlook API: loadCustomPropertiesAsync does not return CustomProperties for shared mailboxes

error; shared mailbox; outlook; server-side; add-in; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem