SAP Knowledge Base Article - Preview

2943616 - Split to New Ticket Option not Available on Timeline View

Symptom

You are using tickets and unable to see the “Split to New Ticket” action on an email in the Timeline facet.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Split to New Ticket ; Timeline Interactions ; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

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