SAP Knowledge Base Article - Public

2943805 - Alternative Item in Sales Quote not copied to Sales Order


 The Alternative Item in a Sales Quote is not copied to the Sales Order created from the Quote.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view.
  3. Create a Sales Quote with an Item ABC and an Alternative Item DEF (ABC and DEF stand for the Product name).
  4. Go to the Sales Documents facet.
  5. Click New to create a Sales Order from the Sales Quote.
  6. Open the new Sales Order.

Result: Only the item ABC has been copied to the Sales Order.


The alternative product will only be copied to the Sales Order if the other product is not available.


This is the designed behaviour.


alternative, product, item, sales quote, sales order , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions