Symptom
- Employees unable to edit/opt out from current active enrollment.
- Edit icon in benefit overview page missing for Insurance/Pension benefits even when Benefits Exception for 'edit of enrollment' created for an employee
- Edit icon is missing even when Enrollment Edit Allowed is set to yes and Allow Edit of Enrollment is set to Throughout open and Active enrollment
Environment
- SuccessFactors Employee Central
- Global Benefits
Reproducing the Issue
Scenario 1
- Create a Benefit of type Insurance/Pension with Enrollment Edit Allowed = No
- Enroll an employee in Benefit
- Now create Benefits Exception with Exception For = Edit of Enrollment
- Go to Employee Profile > Benefit > Go to Benefit > Insurance/Pension tab and notice that "Edit" icon is still missing
Scenario 2
- Create a Benefit of type Insurance/Pension with Enrollment Edit Allowed = YES and Allow Enrollment to be edited = Throughout open and Active enrollment
- Enroll an employee in Benefit
- Notice "Edit" icon is still missing
Cause
Insurance/Pension Benefits have wallets associated
Resolution
- Edit functionality is not supported with Wallets
- Any Insurance/Pension Benefit that has wallet associated will not be allowed to edit after enrollment even when Benefits exception is created or Allow Enrolment to be edited is set to Throughout open and Active enrollment
- Kindly raise an Enhancement request following the steps given in KBA: 2090228
Keywords
edit link, benefit edit, edit enrollment, edit icon, edit link missing, edit icon missing, edit and opt-out benefit, wallets, allow enrollment to be edited, insurance, pension, benefit enrollment , KBA , LOD-SF-EC-GBF , Global Benefits , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions