SAP Knowledge Base Article - Public

2943969 - EC: Edit icon missing for benefit enrollment

Symptom

  • Employees unable to edit/opt out from current active enrollment.
  • Edit icon in benefit overview page missing for Insurance/Pension benefits even when Benefits Exception for 'edit of enrollment' created for an employee
  • Edit icon is missing even when Enrollment Edit Allowed is set to yes and Allow Edit of Enrollment is set to Throughout open and Active enrollment

Environment

  • SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

Scenario 1

  1. Create a Benefit of type Insurance/Pension with Enrollment Edit Allowed = No
  2. Enroll an employee in Benefit
  3. Now create Benefits Exception with Exception For = Edit of Enrollment
  4. Go to Employee Profile > Benefit > Go to Benefit > Insurance/Pension tab and notice that "Edit" icon is still missing

Scenario 2

  1. Create a Benefit of type Insurance/Pension with  Enrollment Edit AllowedYES and Allow Enrollment to be editedThroughout open and Active enrollment
  2. Enroll an employee in Benefit
  3. Notice "Edit" icon is still missing

Cause

Insurance/Pension Benefits have wallets associated

Resolution

  • Edit functionality is not supported with Wallets
  • Any Insurance/Pension Benefit that has wallet associated will not be allowed to edit after enrollment even when Benefits exception is created or Allow Enrolment to be edited is set to Throughout open and Active enrollment
  • Kindly raise an Enhancement request following the steps given in KBA: 2090228

Keywords

edit link, benefit edit, edit enrollment, edit icon, edit link missing, edit icon missing, edit and opt-out benefit, wallets, allow enrollment to be edited, insurance, pension, benefit enrollment , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions