SAP Knowledge Base Article - Public

2944041 - Create Lead Action is Grayed Out in Campaigns


 The 'Create Lead' action is grayed out in Build facet of the Campaign.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Sales Campaign workcenter.
  2. Go to Campaigns view.
  3. Click on New button to create a new Campaign.
  4. Go to Build facet.
  5. Here, Create Lead action is grayed out.


Once you add a Target Group, the below Actions will be available to be added in the Campaign:

  1. Send E-mail
  2. Export List
  3. Create Mass Activity
  4. Send SMS

You will need to select one of the above Actions and based on your selected Action the  'Triggers' will be available to be added.Once you add a Trigger the 'Create Lead' option will be available to be added.


This is the expected system behavior for MultiStep Campaigns.Not all the Actions will be available by default.You can also refer this document Multistep Sales Campaigns .

See Also

Multistep Sales Campaigns


campaign, create lead , KBA , campaigns , lead , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions