The 'Create Lead' action is grayed out in Build facet of the Campaign.
SAP Cloud for Customer.
Reproducing the Issue
- Go to Sales Campaign workcenter.
- Go to Campaigns view.
- Click on New button to create a new Campaign.
- Go to Build facet.
- Here, Create Lead action is grayed out.
Once you add a Target Group, the below Actions will be available to be added in the Campaign:
- Send E-mail
- Export List
- Create Mass Activity
- Send SMS
You will need to select one of the above Actions and based on your selected Action the 'Triggers' will be available to be added.Once you add a Trigger the 'Create Lead' option will be available to be added.
This is the expected system behavior for MultiStep Campaigns.Not all the Actions will be available by default.You can also refer this document Multistep Sales Campaigns .
campaign, create lead , KBA , campaigns , lead , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-LM , Lead Management , Problem