Symptom
When trying to create a SubTerritory, the error message Cannot create territory, Parent Territory already on the lowest level and Territory hierarchy level is not correct is displayed.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Territories work center view.
- Select a territory.
- Click New.
- Click New SubTerritory.
- Add the territory details.
- Click Save.
- See the error.
Cause
These error messages are displayed when there are no sufficient levels maintained in the territory hierarchy.
Resolution
In order to check the hierarchy and maintain it, please follow the steps below:
- Navigate to Business Configuration work center.
- Navigate to Overview work center view.
- Search for Territory Hierarchy Level.
- Open it.
- See the levels of the territories maintained.
Keywords
Service, Territories, Territory, SubTerritory, Territory hierarchy level is not correct, Cannot create territory, Parent Territory already on the lowest level, C4C, Cloud for Customer, Error, Error Message, , KBA , LOD-CRM-SRP , Service Request Processing , How To