Symptom
You are trying to update multi-channel collaboration data for a supplier using Mass Data Maintenance, but the template does not contain the necessary tab.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Mass Data Maintenance work center.
- Click the link to Export Suppliers.
- Use the filtering option to select the relevant supplier(s) to be updated.
- Click Go to execute the query.
- There's no tab for multi-channel collaboration to be exported.
Trying to update using the Collaboration tab will raise error message "Business feature Multiple Channels is in scope".
Cause
The tab for updating multi-channel collaboration data is currently not available in Mass Data Maintenance.
Resolution
When using Multi-Channel settings, neither the migration with mode “Enhance Already Existing Records” nor the mass data maintenance allows updating these settings.
Refer KBA 2825855
Keywords
Mass Data Maintenance, Multi-Channel Collaboration, Suppliers , KBA , mass data maintenance , multi-channel collaboration , SRD-CC-MIG-DMC , Migration: Tool , How To