Symptom
You have downloaded an Excel template from the Office Template Maintenance Tool but it cannot be edited; the Edit Template option is greyed out.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Admin work centre.
- Go to the Microsoft Office template maintenance view.
- Download the template for "New Lead" for example.
- In the Excel sheet, logon and go to the SAP tab
- Result: The option "Edit Template" is greyed out.
Cause
The 'Office Template Maintenance Tool' is deprecated.
Resolution
Please use XML maps to build your template. This is the standard behavior of the system.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
excel, template, edit, change. greyed out, Office Template Maintenance Tool , KBA , SRD-CC-OIN-XL , Excel Integration , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions