SAP Knowledge Base Article - Public

2944291 - Excel template cannot be edited


You have downloaded an Excel template from the Office Template Maintenance Tool but it cannot be edited; the Edit Template option is greyed out.


 SAP Cloud for Customer

Reproducing the Issue

  1.  Go to the Admin work centre.
  2. Go to the Microsoft Office template maintenance view.
  3. Download the template for "New Lead" for example.
  4. In the Excel sheet, logon and go to the SAP tab
  5. Result: The option "Edit Template" is greyed out.


The 'Office Template Maintenance Tool' is deprecated.


Please use XML maps to build your template; for further information please contact our Cloud Service Center, they will assist you configuring this.

You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:

a)        If you are a partner: please use or the Partnerfinder

b)        If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.


excel, template, edit, change. greyed out, Office Template Maintenance Tool , KBA , SRD-CC-OIN-XL , Excel Integration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions