SAP Knowledge Base Article - Preview

2944347 - Service Request and Incidents : Dates are not changeable

Symptom

You've created a new type of Service request or Incident.  However, system doesn't allow to populate the Dates (Requested Start, Requested End, First Response by, Due by.. ) in the WebUI or Fiori app "Create Service Request".

Dates are available but you cannot be updated


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Environment

S/4HANA Customer Management

S/4HANA On Premise

Product

SAP S/4HANA all versions

Keywords

KBA , CRM-S4-SRV-SRQ , S4CRM: Service Request , CRM-BF-DAT , Date Management , Problem

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