2944488 - Failed to start web application at context path: SAP Cloud Connector access issue

Symptom

SAP Cloud Connector (SCC) is up and running, but the WebUI access fails with following error from SCC ljs_Trace.log file.

#DEBUG#com.sap.scc.config#Start Level Event Dispatcher##Load config file C:\\SAP\\scc20\\scc_config\\scc_config.ini|
#ERROR#org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/]#Start Level Event Dispatcher##Exception sending context initialized event to listener instance of class com.sap.scc.ui.rt.SccContextListener java.lang.NullPointerException: while trying to invoke the method com.sap.scc.servlets.SccUiTraceLevel.set(bool) of a null object returned from com.sap.scc.config.CommonConfigData.getOtherLogLevel() at com.sap.scc.config.SccConfig.init(SccConfig.java:340)
#One or more listeners failed to start. Full details will be found in the appropriate container log file|
ERROR#org.eclipse.gemini.web.internal.StandardWebApplication#Start Level Event Dispatcher## Failed to start web application at context path
org.eclipse.gemini.web.core.spi.ServletContainerException: Web application at '' failed to start. Check the logs for more details.

Note: It is also possible that the SCC service itself is down due to a similar error as above.

Environment

SAP Cloud Connector release independent

Product

SAP BTP, Neo environment 1.0 ; SAP Connectivity service 2.0

Keywords

sap cloud connector, SCC, SAP CC, cloud connector, connector, com.sap.scc.rt, SccEndpointValidator, OpenJDK, Oracle, JDK 64-bit, SAP JVM 64-bit, SapMachine, WebUI, Web UI, Web page, UI User Interface, Blank, empty page, white page, nothing diplayed, context path, dispatcher, web application, failed, to start, , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-CON , Neo to On-premise Connectivity service , Problem

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