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2944488 - Failed to start web application at context path: SAP Cloud Connector access issue

Symptom

SAP Cloud Connector (SCC) is up and running, but UI access fails with the below error:

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#DEBUG#com.sap.scc.config#Start Level Event Dispatcher##Load config file C:\\SAP\\scc20\\scc_config\\scc_config.ini|
#ERROR#org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/]#Start Level Event Dispatcher##Exception sending context initialized event to listener instance of class com.sap.scc.ui.rt.SccContextListener java.lang.NullPointerException: while trying to invoke the method com.sap.scc.servlets.SccUiTraceLevel.set(bool) of a null object returned from com.sap.scc.config.CommonConfigData.getOtherLogLevel()  at com.sap.scc.config.SccConfig.init(SccConfig.java:340)
#One or more listeners failed to start. Full details will be found in the appropriate container log file|
ERROR#org.eclipse.gemini.web.internal.StandardWebApplication#Start Level Event Dispatcher##
Failed to start web application at context path
org.eclipse.gemini.web.core.spi.ServletContainerException: Web application at '' failed to start. Check the logs for more details.
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It is also possible that the SCC service itself is down due to a similar error as above.


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Environment

  • SAP Cloud Connector
  • Release Independent

Product

SAP Business Technology Platform 1.0 ; SAP Connectivity service 2.0

Keywords

Production ABAP R/3 ERP SRM CRM ERP PPM SEM APO XI PI PORTAL Test development QA KBA On Premise HANA Database SAP Cloud Platform Cloud Connector xsodata On-Premise Access Control HANA DB Cloud to On-Premise HTTPS connection ABAP com.sap.scc.rt SccEndpointValidator OpenJDK Oracle JDK 64-bit SAP JVM 64-bit (recommended) SapMachine , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-CON , Neo to On-premise Connectivity service , Problem

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