Symptom
This article describes the behavior and recommendation when any recruiting operator is sending an offer letter and encounters an error with any of (but not limited to) the following fingerprints.
- fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4
- fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4
- fingerprint=f1685466f12f2bae12cc0731c4300fcf6d42e92b
- fingerprint=03281ad81985b6b1665c8261226a52b0f1e57d8c
- fingerprint=c098dee16d0f917172e35767e890fe3d5379c816
- fingerprint=dd4aac2104ab9540f7219b65adeba49797f1f0f9
- fingerprint=7e5228a9ed122497d85e2eff8eed58d80d2a40cf
Note: In general, even if your error did not match any of the fingerprints provided, it is advisable to still make the recommended changes, especially if you got an error right after the clicking the offer creation button or preview.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP SuccessFactors Recruiting Management
Product
Keywords
Offer Letter, Send Offer, Create Offer, Offer, Error, Recruiting Management, RCM, fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4, fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4, fingerprint=f1685466f12f2bae12cc0731c4300fcf6d42e92b, fingerprint=03281ad81985b6b1665c8261226a52b0f1e57d8c, fingerprint=c098dee16d0f917172e35767e890fe3d5379c816, fingerprint=dd4aac2104ab9540f7219b65adeba49797f1f0f9 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
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