2944561 - Error on creating or previewing an Offer Letter with Fingerprint - Recruiting Management

This article describes the behavior and recommendation when any recruiting operator is sending an offer letter and encounters an error with any of (but not limited to) the following fingerprints.

• fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4
• fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4
• fingerprint=f1685466f12f2bae12cc0731c4300fcf6d42e92b
• fingerprint=03281ad81985b6b1665c8261226a52b0f1e57d8c
• fingerprint=c098dee16d0f917172e35767e890fe3d5379c816
• fingerprint=dd4aac2104ab9540f7219b65adeba49797f1f0f9

Note: In general, even if your error did not match any of the fingerprints provided, it is advisable to still make the recommended changes, especially if you got an error right after the clicking the offer creation button or preview.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. Go to Recruiting > Job Requisition.
2. Open Candidate list.
3. Open the Candidate Application.
4. Go to Take Action > Offer > Offer Letter.
5. Create Offer Letter then click Next step and see an error with any of the following fingerprints provided.

Based on our server logs, the error is due to the Document attachment settings / Attachment file size / Failed to store attachment. 

Sample Server Logs:

ServiceApplicationException (errorId=xxx, fingerprint=c098dee16d0f917172e35767e890fe3d5379c816, timestamp=date/time): Failed to store attachment

sourceAction=createInternalOfferLetterAttachment.dwr
ServiceApplicationException: Failed to store attachment

When sending an offer letter with or without an attachment, the system checks the configuration of the Attachment user limit and the Attachment max file size. The error prompts when any of the limits were hit. Note: Even if the offer does not have an attachment this limit can be encountered since the whole offer itself is being treated as an attachment. 

Recommendation: Update the Attachment limits. Go Admin Center > Company System and Logo Settings > Document Attachment section. 

• Set Attachment user limit to 'No limit'.
• Set Attachment max file size to '10M'.

If you still have errors with the same fingerprint after setting these 2 values, please create a support ticket so that Support can increase your Attachment Storage Allocation to 1000G.

2081556 - Document Attachments, Resumes - Recruiting

Offer Letter, Send Offer, Create Offer, Offer, Error, Recruiting Management, RCM, fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4, fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4, fingerprint=f1685466f12f2bae12cc0731c4300fcf6d42e92b, fingerprint=03281ad81985b6b1665c8261226a52b0f1e57d8c, fingerprint=c098dee16d0f917172e35767e890fe3d5379c816, fingerprint=dd4aac2104ab9540f7219b65adeba49797f1f0f9 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem