2944561 - Error on creating or previewing an Offer Letter with Fingerprint - Recruiting Management

Symptom

This article describes the behavior and recommendation when any recruiting operator is sending an offer letter and encounters an error with any of (but not limited to) the following fingerprints.

fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4
fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4
fingerprint=f1685466f12f2bae12cc0731c4300fcf6d42e92b
fingerprint=03281ad81985b6b1665c8261226a52b0f1e57d8c
fingerprint=c098dee16d0f917172e35767e890fe3d5379c816
fingerprint=dd4aac2104ab9540f7219b65adeba49797f1f0f9
fingerprint=7e5228a9ed122497d85e2eff8eed58d80d2a40cf

Note: In general, even if your error did not match any of the fingerprints provided, it is advisable to still make the recommended changes, especially if you got an error right after the clicking the offer creation button or preview.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

Offer Letter, Send Offer, Create Offer, Offer, Error, Recruiting Management, RCM, fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4, fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4, fingerprint=f1685466f12f2bae12cc0731c4300fcf6d42e92b, fingerprint=03281ad81985b6b1665c8261226a52b0f1e57d8c, fingerprint=c098dee16d0f917172e35767e890fe3d5379c816, fingerprint=dd4aac2104ab9540f7219b65adeba49797f1f0f9 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

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