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SAP Knowledge Base Article - PreviewSymptom
You are trying to edit the Source field of an existing Ticket, but the field is Read Only or grayed out.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket, Source, Create, Change , Read only , Grayedticket,source , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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