SAP Knowledge Base Article - Public

2944912 - Activate Option Remains Enabled after the Contract is Activated

Symptom

After activating the contract the Activate option can be executed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Contracts work center view.
  2. Open the contract ABC in which the status is In Preparation (ABC defines the Contract identity).
  3. Click on Action button.
  4. Select Activate option.
  5. The status is changed to Active.
  6. Click on Action button once again.

Result: The Activate option can be selected and it is not grayed out.

Cause

The contract is a long-running object and hence remains editable even if it is already active. For example, you could add a new item to an active contract and the status remains active, however, the new item has the status In Preparation. For this reason, you can activate the contract to make the new item active.

Resolution

This is the expected behavior in the current release of SAP Cloud for Customer.

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer:
    1. Contact your Account Executive.
    2. Check the link https://www.sap.com/uk/services/advisory-development/application-development.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Contracts; Activate. , KBA , LOD-LE-COP , Contract Processing , How To

Product

SAP Cloud for Customer core applications all versions