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SAP Knowledge Base Article - PreviewSymptom
- Communication Desktop Terminal (CDT) is not displaying the message "You are being supervised" when agent is in Multi Terminal Desktop (MTD) mode
- Supervising functions don't work when MTD is used
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Environment
SAP Contact Center 7.0
Product
SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 4.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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