2944990 - IAS Upgrade error when validating S-User credentials

• Receiving "Invalid S-User. Enter the correct S-User for this company" error message when entering S-user credentials for IAS upgrade
• Unable to complete "Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration" due to error with S-user
• Receiving "Invalid username/password" error message when entering S-user credentials for IAS upgrade
• When attempting to carry out the first IAS related upgrade in Upgrade Center, the below warning is experienced by customer: "We are unable to validate your customer credentials at this time and proceed with the Upgrade to SAP Cloud Identity Authentication Service. Please contact support to report the issue."
• Error of invalid S-user for a valid S-User, however it is associated with the ERP Customer ID and not with the CRM Customer ID

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• SAP Cloud Platform Identity Authentication Service

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