SAP Knowledge Base Article - Public

2945177 - New button on Activities in a Lead is not available in Offline


The new button to create a new activity is not visible for a Lead in Offline


SAP Cloud for Customer

Reproducing the Issue

  1. Log in to C4C app and sync.
  2. Go Offline.
  3. Go to Sales - Leads.
  4. Open any Lead.
  5. Go to Activities tab.
  6. The new button under any activity is missing.  


The lead does not have an Existing Account. Rather it is created for a Company


This is expected behavior that the activity creation is not supported on Lead that is created on a Company. It works only for Leads has an Existing Account


new activity, leads offline, existing account , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions