CPQ Sales Quote created in Cloud for Customer for integration scenario with CPQ, cannot be deleted.
SAP Cloud for Customer integration with CPQ
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes view.
- Search for the Sales Quote XYZ1 (where XYZ1 represents the CPQ Sales Quote ID), which shows the Status is Open, Progress is Not Relevant.
- The delete action is greyed out.
How to delete CPQ Sales Quote from Cloud for Customer?
Cloud for Customer does not support deletion of CPQ Quote via UI. This is the reason that the delete icon is disabled.
The current system behavior is that the CPQ Sales Quote cannot be deleted via UI. As an alternative, CPQ Sales Quote in C4C can be deleted via OData service.
Note: In CPQ Scenario, Sales Quote exists in both Cloud for Customer and CPQ, hence deletion of Sales Quote should be handled separately from your end.
CPQ Sales Quote, Delete, Delete Icon is disabled, C4C , KBA , cpq sales quote, delete, c4c , LOD-LE-CQP , Customer Quote Processing , Problem