Symptom
The product list does not show while creating a new sales quote in offline mode
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in to C4C app.
- Sync and Go Offline.
- Go to Sales Quote.
- Click on New.
- Select an Account from the OVS field.
- Click on Add Products.
- Click on Product Lists.
- The list is empty. The same steps in offline shows the Product Lists.
- The offline settings are maintained correctly and the actual product list is available when navigating to Products Work center - Product List View.
Cause
Sales organization and Distribution channel values are not entered.
Resolution
The Product List will be shown in the Offline only ff the values for Sales area are provided in the Sales Quote Quick Create screen before clicking on Add Products
Keywords
product list offline, new sales quote, add products, offline, products , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions