SAP Knowledge Base Article - Public

2945625 - Tags Missing in Individual Customer


Tags are missing in Individual Customer and it does not show in the changes facet.


 SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Customer work center.
  2. Go to Individual Customer.
  3. Open Individual Customer ABC (ABC denotes the Individual Customer ID) .

Tags are missing and you are not able to see the missing tags in the changes facet.


This is a standard behavior.


We do not maintain any history of tags. It is not possible to track if a tag is removed or not.


Tags missing, Accounts, Individual customer. , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions