SAP Knowledge Base Article - Preview

2946053 - Failed to retrieve List of Values in Crystal Reports Built on Universe


  • When opening a report based on Universe in Crystal Reports 2016, the following error occurs:

* database connector error
Details: Failed to retrieve List of Values
Previous error: Error returned from Web Intelligence Server"

  • The same report on BI Server returns: "Error in File xxx : Encapsulating page failed"



  • SAP Crystal Reports 2016
  • .unv Universe
  • Clustered Business Intelligence Server


SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2016


KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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