2946061 - Readiness Check Not Supported for Cloud for Customer Machine Learning Scenarios

You would like to know why the message Not Supported is shown for some Machine Learning Scenarios in your SAP Cloud for Customer system.

SAP Cloud for Customer

1. Navigate to Administrator work center.
2. Navigate to Prediction Services work center view.
3. See the Machine Learning Scenarios.
4. See that for some of them, in the column Readiness, the message Not Supported is shown.

The following Machine Learning scenarios are currently supported for Readiness Check in the SAP Cloud for Customer system:

• Lead Scoring;
• Opportunity Scoring;
• Ticket Categorization;
• Ticket time-to-completion;
•  E-Mail Template Recommendation;

If you notice the message Not Supported for the following scenarios, this is the current system expected behavior:

• Ticket NLP Classification;
• Machine Translation;
• Similar Ticket Recommendation;
• Text Summarization;

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions