Symptom
- Taking screenshot on SAC mobile app for Android is not allowed
Environment
- SAP Analytics Cloud (Enterprise) 2022.22
- SAC Mobile App 1.36.0
- Android 10
Reproducing the Issue
- Download SAC mobile app from Google and install it.
- Open SAC story and try to take screenshot, it is not allowed
Cause
This is by design. Due to security reasons, users need to enable the screenshot feature for Android application first
Resolution
- Enter the Settings of the Android App via the top right Profile icon
- Toggle the option screen capture (see attached screenshot)
- Now screenhsots will work for SAC Mobile Android App
(as per Android versions 10 and higher with holding the Power + Volume down buttons for 2 seconds on most devices)
See Also
- 3275186 - How To enable and retrieve logs in SAP Analytics Cloud (SAC) Android Mobile App
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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