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2946518 - SSO with Corporate Identity Provider fails in some browsers/devices


One or both of the following issues are occurring:

  • SSO with Corporate Identity Provider fails in the Identity Authentication Service with "Identity provider cannot process the response due to wrong configuration. Please contact your system administrator".
  • SAML2.0 Authentication on SAP Cloud Platform fails with HTTP 400 Bad Request.

In addition, one or both of the following statements are true:

  • The problem occurs in some browsers/devices, but not in others
  • The problem occurs only in a normal browser window, but not in private/incognito, or the other way around.
  • The Corporate Identity Provider involved here can be SuccessFactors, Azure, ADFS, Okta, etc.



  • SAP Cloud Platform
  • SAP Cloud Platform Identity Authentication Service


Identity Authentication all versions


proxy, idp, firefox, chrome, safari, SAML validation error.HTTP request contains no cookies, ios, windows, mobile, iphone, ipad, android , KBA , BC-IAM-IDS , Identity Authentication Service , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , Problem

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