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2946518 - SSO with Corporate Identity Provider fails in some browsers/devices


One or both of the following issues are occurring:

  • SSO with Corporate Identity Provider fails in the Identity Authentication Service with "Identity provider cannot process the response due to wrong configuration. Please contact your system administrator"
  • SAML2.0 Authentication on SAP Cloud Platform fails with HTTP 400 Bad Request.

In addition, one or more of the following statements are true:

  • The problem occurs in some browsers/devices, but not in others.
  • The problem occurs only in a normal browser window, but not in private/incognito, or the other way around.
  • The Corporate Identity Provider involved here can be SuccessFactors, Azure, ADFS, Okta, etc.



  • SAP Cloud Platform
  • SAP Cloud Platform Identity Authentication Service


SAP Cloud Identity Services all versions


proxy, idp, firefox, chrome, safari, SAML validation error.HTTP request contains no cookies, ios, windows, mobile, iphone, ipad, android, The identity provider cannot process the response due to misconfiguration, You can give the following correlation ID to your administrator , KBA , BC-IAM-IDS , Identity Authentication Service , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , Problem

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