Symptom
You notice that an business user is able to see all other user's service templates in SAP Cloud for Customer system, independently of their business roles.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Templates work center view.
- Notice you are able to see all business user's templates.
Cause
This is the designed behavior, so business user's can share the best templates between themselves and the organization.
Resolution
This is the system expected behavior.
See Also
Keywords
Templates, Template, Service, User, All Templates, C4C, Cloud for Customer, Service Templates, Tickets, , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions