Symptom
Value in fields such as Account Name, City, etc are not translated to logon language.
Environment
SAP Cloud for Customer.
Reproducing the Issue
- Log in to C4C in a language other than English, for example -Chinese language.
- Navigate to Customers workcenter.
- Navigate to Accounts view.
Here you notice that value in fields such as Account Name, City, etc are not translated to logon language(in this case Chinese).
Cause
Account Name, City are text fields and were entered manually while Account creation.Hence these could not be translated.Also fields like Owner could not be translated because these are selection fields(dynamic).
Resolution
You can maintain the data in your preferred language for such fields.The value in these fields could not be translated.This is the expected and correct system behavior.
Keywords
logon, language, translate , KBA , field , account name , LOD-CRM-ACC , Account , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions