SAP Knowledge Base Article - Public

2947174 - EC: One time deduction records missing from Deduction portlet

Symptom

Few one time deduction records are missing from UI portlet of an employee, however all records are available in reports

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SuccessFactors Employee Central
  • Advances & Deductions

Reproducing the Issue

  1. Login to instance and go to employee profile
  2. Navigate to Deductions portlet
  3. Notice that only one record is available on the UI portlet



  4. Now go to Manage Data > One time deduction > Search records with employee id
  5. Notice there are two records

Cause

One time deduction item record removed/deleted from One time deduction user record

Resolution

  1. Go to Manage data > One time deduction user
  2. Search for employee
  3. Take action > Make correction
  4. Add the missing one time deduction item record > Save

Keywords

one time deduction, one time deduction user, one time deduction item, one time deduction record missing, deduction record missing, deduction record UI. , KBA , LOD-SF-EC-DED , Deductions , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions

Attachments

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