2947986 - Rehire error in Manage Pending hires - Onboarding

While rehiring a person from Onboarding  you notice the following error message: "The Username already exists. Please enter a new unique value."

SAP Successfactors Onboarding 

1. Remove GlobalInfo and PhoneInfo from terminated employees profile;
2. Complete Rehire application in RCM;
3. Complete Offer Approval (if required);
4. Initiate Onboarding;
5. Perform Rehire Verification;
6. Complete all onboarding steps;
7. Go to Manage Pending Hires (or recruits);
8. Receive error "The Username already exists. Please enter a new unique value." for that user.

This issue can have more than one possible cause. In this article we will cover only a configuration problem related to the Data Model settings. For this specific issue you'll notice that the entity userAccountInfo is not enabled OR the HRIS field user-name is not enabled in the data model.

The enity userAccountInfo and the HRIS user-name field must be enabled for a Data validation during the rehiring. Please go to Admin Center > Manage Business Configuration > userAccountInfo and enable this entity and the user-name field.

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