2948138 - How to troubleshoot network connectivity issues between customer network and SAP Data Centers

Permanent or sporadic network connectivity issues are observed between the on-premise network and the SAP data center network. Affected scenarios may include SAP Cloud Platform applications or SAP SuccessFactors tenants.

There is a need to determine the underlying cause of the connectivity issues and identify the source component(s) responsible for the disruptions.

Symptoms may vary significantly, typical are:

• Timeouts during connection establishing
• Timeouts when transferring data over the existing connection
• Abnormal connection closures
• SSL handshake errors
• Connection refusals
• Slow data transfer due to TCP retransmissions and out-of-order packets

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• SAP Business Technology Platform
• SAP Integration Suite
• SAP SuccessFactors
• SAP S/4HANA Cloud Public Edition
• SAP Cloud for Customers (C4C)
• SAP Business ByDesign
• and other cloud solutions

SAP Business ByDesign all versions ; SAP Business Technology Platform all versions ; SAP Cloud Integration for data services all versions ; SAP Cloud for Customer core applications all versions ; SAP Integration Suite all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP SuccessFactors HCM Core all versions

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