SAP Knowledge Base Article - Preview

2948138 - How to troubleshoot network connectivity issues between customer network and SAP Data Centers


You experience permanent or sporadic network connectivity issues between your on-Premise network and SAP data center network, for example SAP Cloud Platform application or SuccessFactors tenant. You would like to understand the reason of network connectivity issues and find out what source component(s) is/are causing them.

Symptoms may vary significantly, typical are:

  • Timeouts during connection establishing
  • Timeouts when transferring data over the existing connection
  • Abnormal connection closures
  • SSL handshake errors
  • Connection refusals
  • Slow data transfer due to TCP retransmissions and out-of-order packets



  • SAP Business Technology Platform
  • SAP Integration Suite
  • SAP SuccessFactors
  • SAP S/4 HANA Cloud
  • SAP Cloud for Customers (C4C)
  • SAP Business ByDesign
  • and other cloud solutions


SAP Business ByDesign all versions ; SAP Business Technology Platform all versions ; SAP Cloud Integration for data services all versions ; SAP Cloud for Customer core applications all versions ; SAP Integration Suite all versions ; SAP S/4HANA Cloud all versions ; SAP SuccessFactors HCM Core all versions


tcpdump, Wireshark, network issues, troubleshooting, connectivity, retransmissions, data center, disconnect, connection timed out , KBA , BC-NET , Network Infrastructure , LOD-HCI-DS , HANA Cloud Integration for Data Services , LOD-HCI-PI-OPS , Cloud Operations , LOD-HCI-PI-RT , Integration Runtime , How To

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