Symptom
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Cannot change the status of Campaign.
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Status of Campaign is stuck and unable to delete Campaign.
Environment
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SAP Marketing Cloud Edition
Reproducing the Issue
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Access Campaigns App.
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Open affected Campaign.
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Status changing buttons are greyed out.
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Or, status is stuck with 'In Approval', but there's nothing to be approved.
- Campaign cannot be picked up by Campaign Deletion Job.
Cause
Campaign status is stuck and cannot be edited by the customer in frontend.
Resolution
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For Customer: Create an case under CEC-MKT-CPG
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For Engineer: Use BOBF to change the status of Campaign manually.
Keywords
Campaign Status, BOBF, BOBT, In Approval , KBA , CEC-MKT-CPG , Campaign , Problem
Product
SAP S/4HANA Cloud 2005 ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions