Symptom
When you login as an Onboardee and try to complete the Personal Data collection, under Payment Information, the pay type show as No Data.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as the Onboardee (External user);
- Complete all portlets in Personal Data Collection;
- In payment information, try to select your custom pay type;
- The dropdown shows as "No Data".
Cause
The External User Visibility for the field "Custom Pay Type" is not set to "yes"
Resolution
- Use the External User Visibility tool to set the visibility to "yes" when you setup Onboarding and when you add a new CustomPayType during Personal Data Collection;
- Navigate to Admin Center > External User Visibility;
- Choose the object "CustomPayType" that you want to display to the new hires and select Run.
If still have issue after running the script, check "OnboardingExternalUser" Permission. Make sure under the Miscellaneous Permission > Bank and Customised Pay Type are enabled.
See Also
Keywords
PayType, custom, no data, onboarding, personal, data, collection, obx, 2.0, external, user, visibility , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem
Product
SAP SuccessFactors Onboarding all versions