SAP Knowledge Base Article - Public

2948472 - Pay type show as "No Data" for external users - Onboarding


When you login as an Onboardee and try to complete the Personal Data collection, under Payment Information, the pay type show as No Data.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the Onboardee (External user);
  2. Complete all portlets in Personal Data Collection;
  3. In payment information, try to select your custom pay type;
  4. The dropdown shows as "No Data".


The External User Visibility for the field "Custom Pay Type" is not set to "yes"


  1. Use the External User Visibility tool to set the visibility to "yes" when you setup Onboarding and when you add a new CustomPayType during Personal Data Collection;
  2. Navigate to Admin Center > External User Visibility;
  3. Choose the object "CustomPayType" that you want to display to the new hires and select Run.

       If still have issue after running the script, check "OnboardingExternalUser" Permission.  Make sure under the Miscellaneous Permission > Bank and Customised Pay Type are enabled.

See Also

Setting Object Visibility for New Hires


PayType, custom, no data, onboarding, personal, data, collection,  obx, 2.0, external, user, visibility , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding all versions