Symptom
- A candidate is missing tiles under Onboarding on the Home Page
- The following tiles are not showing for the candidate:
Welcome, About Us and My Onboarding Journey
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as the candidate for whom these tiles are not showing
- Navigate to the Onboarding Home Page
Cause
The IsOnboardingUser flag is set to No for the candidate
Resolution
First, check the conditions for these tiles:
- Navigate to Manage Home Page
- Scroll to Onboarding
- Edit one of the tiles found under Onboarding (One that does not show ex: About Us)
- Go to the assignment for group name Pre day 1 User
- Notice if the IsOnboardingUser value is set to Yes
- If so, that key must also be set to Yes for the affected user in order for the tiles to show
To check if this is the case:
- Go to Employee Export
- Download the User Export File
- Locate the candidate in the downloaded csv and check for the value in flag: IsOnboardingUser
- Update the flag to Yes for user and import the file
Keywords
SF, success factors, ONB, OBD, on boarding, IsOnboardingUser , KBA , LOD-SF-OBD-HP , Home Page, Pods and Portlets, To Do List , Problem
Product
SAP SuccessFactors Onboarding all versions