2948985 - Internal Note is Not Displayed in Service Ticket Timeline

Symptom

You would like to understand on why the service ticket timeline display only Internal Memos and not Internal Notes.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Timeline, Service Ticket, Ticket, Service, C4C, Cloud for Customer, Internal Note, Note, Internal Memo, Memo, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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