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SAP Knowledge Base Article - PreviewSymptom
You would like to understand on why the service ticket timeline display only Internal Memos and not Internal Notes.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Timeline, Service Ticket, Ticket, Service, C4C, Cloud for Customer, Internal Note, Note, Internal Memo, Memo, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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