SAP Knowledge Base Article - Preview

2948985 - Internal Note is Not Displayed in Service Ticket Timeline

Symptom

You would like to understand on why the service ticket timeline display only Internal Memos and not Internal Notes.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Timeline, Service Ticket, Ticket, Service, C4C, Cloud for Customer, Internal Note, Note, Internal Memo, Memo, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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